Frequently Asked Questions
Everything you need to know about our handcrafted home decor and supplies.
What is the typical shipping time for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
Do you offer international shipping?
Currently, Pepperell Crafts ships to addresses within the United States and Canada. We are working on expanding our international shipping options in the near future.
What is your return policy for home decor items?
We offer a 30-day return policy for unused items in their original packaging. Please note that custom-made or personalized crafts are final sale and cannot be returned.
Are your materials sustainably sourced?
We prioritize quality and sustainability. Many of our cordage and wood products are sourced from eco-friendly suppliers to ensure your home projects are as green as they are beautiful.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can request a cancellation within 1 hour of purchase by contacting our support team.
Do you provide bulk discounts for large DIY projects?
Yes, we offer wholesale and bulk pricing for large-scale home projects or professional crafters. Please reach out to our sales team via the contact form for a custom quote.