Returns & Exchanges
At Pepperell Crafts, we want you to be completely satisfied with your home decor and crafting supplies. If your purchase doesn't meet your expectations, we offer a 30-day return window for most unused and unopened items.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare Your Package
Carefully pack the items in their original packaging, ensuring all components are included to prevent damage during transit.
Label and Ship
Affix the provided return shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing